Refund policy

Production & Shipping
Every item is custom-made upon order. Please allow around 7 business days for production plus another 7 business days for shipping — roughly 14 business days in total. Actual delivery times can vary by location and may take longer in some areas. Longer-than-expected delivery windows are not grounds for a refund.

Final Sale Policy
Once your order has shipped, all sales are final. We're unable to offer refunds for change of mind, sizing concerns, or buyer's remorse.

Damaged Items
If your item arrives damaged, please notify us within 48 hours of delivery and include photo or video evidence. Claims submitted after this 48-hour window cannot be accepted.

Refund & Replacement Eligibility
Refunds or replacements are only issued in cases where you received an incorrect item, your item arrived damaged, or our support team has specifically approved the request.

Missing Packages
If tracking shows your order as delivered but you're unable to locate it, please reach out to your shipping carrier first. If the issue isn't resolved, contact us and we'll do what we can to assist. Please note we're not liable for carrier-caused delays, including those resulting from weather or other factors beyond our control.

Shipping Address Accuracy
It's your responsibility to enter the correct shipping address at checkout. We can't guarantee that address changes will be possible once an order has been submitted.